Support
When you can exchange a garment, how to request it, and what happens if you bought something that's no longer available.
Time window for exchanges
You can request a size or color exchange within 7 calendar days of delivery, as long as the garment hasn't been worn and still has its tags.
How to request it
Write to us on WhatsApp or by email (the details are on /contacto) with your order number and the reason for the exchange.
Refunds for lack of stock
If you bought a product that turns out to be unavailable, you get a full refund through the same payment method, with nothing further needed on your part.
Any questions?
About exchanges and returns, your order or anything else: we reply, not a bot.